About the job

Join Our Team at City Wide Facility Solutions!

City Wide Facility Solutions is a trusted leader in building maintenance and facility management services. We are committed to delivering exceptional quality and reliability to businesses nationwide. Our mission is to create a Ripple Effect by positively impacting the people and communities we serve. Our vision is to be the First Choice for every community member, Franchise Owners, Employees, Clients, Independent Contractors, and Vendors.

God is the foundation for all our values and the role model we follow while working with our community member towards mutual success. We embrace three core values that define our principle and culture:

Community – Building strong relationships and supporting those we serve.

Accountability – Delivering on our promises with integrity and transparency.

Professionalism – Maintaining the highest standards in everything we do.

This position is part of our newly established and rapidly growing Springfield Missouri region, offering you the chance to join a dynamic team at an exciting stage of expansion. With our focus on innovation and long-term success, you’ll find ample opportunities for career growth and advancement as we continue to build a strong foundation for the future.

Position: Facility Solutions Manager

Location: Springfield, MO (Greater Southwest Missouri)

Type: Full-Time

Objective:

The Facility Solutions Manager oversees business operations for an assigned client service area. Responsibilities include field support, training, inspections, troubleshooting, coordinating site visits, and developing long-term relationships with clients and contractors. Additional duties involve negotiating contracts, procuring supplies, and ensuring high client satisfaction.

Key Responsibilities:

• Manage all aspects of assigned client relationships, including retention and expansion.
• Develop and maintain strong relationships with customers and prospects.
• Identify opportunities to expand services within existing accounts.
• Recognize customer challenges and recommend additional solutions that align with their needs.
• Support business growth by generating leads, referrals, and opportunities for additional services.
• Partner with sales leadership to convert identified opportunities into new or expanded business.
• Maintain a sales-minded approach while ensuring high levels of customer satisfaction and service quality.
• Develop and execute tailored service strategies and schedules.
• Negotiate agreements for additional services and manage pricing/logistics.
• Oversee contractor relationships: hiring, compliance, and performance.
• Conduct quality control inspections and ensure client satisfaction.
• Communicate effectively with clients, contractors, and internal teams.
• Utilize CRM tools for inspections and scheduling.
• Assist with collections and maintain accurate documentation.

Requirements:

• 3–5+ years of sales and management experience in building maintenance or facility management.
• High school diploma required; bachelor’s degree preferred.
• Strong attention to detail and follow-through.
• Excellent communication skills (verbal and written).
• Proficiency in Microsoft Office and CRM systems.
• Reliable transportation required.

Compensation & Benefits:

• Earning Potential: This role offers a performance-driven compensation structure, with total earnings typically ranging from $70,000 to $100,000+ annually, based on results and growth.
• Benefits Package: Comprehensive benefits, Car allowance, paid time off, and retirement plan options.
• Growth Opportunities: Be part of a rapidly expanding region with clear paths for advancement and professional development.

Why Join Us?

Be part of a team that’s redefining facility solutions while making a positive impact every day. If you’re passionate about building relationships, delivering excellence, and driving growth, we’d love to hear from you!

Erik Robertson

Managing Partner

Erik.Robertson@gocitywide.com