While this position works with both markets, it can be located in the Phelps County or Greene County Market. Please complete the application for the location you are most interested in. This posting is for the Greene County Market.

A Loan Operations Manager is responsible for overseeing the recruitment, hiring, and ongoing management of a team of loan operations staff, ensuring they have the necessary skills and capacity to efficiently process and service loans while adhering to compliance regulations and meeting production goals; essentially acting as the people leader for the loan operations department.

OUTCOMES AND RESPONSIBILITIES (Other duties may be assigned)

Recruitment and Hiring:

• Identifying support staff, participating in interviews, and leading hiring decisions to maintain adequate staffing levels.

Performance Management and Employee Relations:

• Evaluating loan support staff performance based on key metrics like loan volume, quality, and compliance, providing feedback, and coaching for improvement.
• Addressing employee concerns, resolving conflicts, and maintaining a positive work environment within the loan team.
• Creating and managing staff schedules to optimize productivity and meet customer demand. 

Training and Development:

• Overseeing development of training programs to ensure loan staff are proficient in loan processes, compliance regulations, and new product offerings.

Compliance Oversight, Reporting and Auditing:

• Monitoring loan team activities to ensure adherence to all relevant documentation standards, state and federal lending regulations, and internal policies while managing data integrity within loan systems and ensuring accuracy of loan bookings.
• Preparing and reviewing reports and facilitating collection of documentation for audits.

Performance Reporting and Departmental Relations:

• Strong project management skills for identification and implementation of lending strategies and platforms
• Tracking key performance indicators (KPIs) related to loan origination, servicing, and staff productivity, generating reports for management.
• Acting as a point of contact to resolve operational issues related to loan payments, account discrepancies, and other loan servicing problems.
• Working with other bank departments to ensure efficient workflow and positive working relationships across the organization.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or general education degree (GED).
  • Preferred: Bachelor’s degree in business administration, Finance, Accounting, or related field.
• At least 7 years in banking, with detailed knowledge of residential, commercial, consumer, and leasing loan products.
• Minimum 5 years in a supervisory or management role within loan operations.
• Or equivalent combination of education and experience. 

REQUIRED SKILLS 

• Strong understanding of loan origination and servicing processes, including regulations and compliance requirements.
• Proven experience in recruitment, selection, and onboarding of loan officers.
• Excellent communication and interpersonal skills to effectively coach and mentor staff.
• Leadership abilities to motivate and manage a team towards achieving goals.
• Analytical skills to interpret performance data and identify areas for improvement.
• Knowledge of relevant software systems used in loan operations. 

ESSENTIAL FUNCTIONS 

• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

• Indoor climate controlled.
• The noise level is typically moderate.
• Breaks are allowed throughout the day.
• Close proximity to other co-workers and customers may be occasionally required. 

CORPORATE VALUES AND EXPECTATIONS - FIVE TO THRIVE 

• Impressive Customer Experience - creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
• World Class Employee Development - helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
• Uncommon Ownership - taking personal responsibility for one's work, actions, and outcomes, and treating the organization's goals and resources as if they were one's own.
• Community Champions - actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
• Healthy Habits - regularly practicing behaviors that promote physical, mental, and emotional wellbeing.